FAQ

All orders placed before 11am are shipped the same day from the warehouse (except weekends and holidays).

They are prepared only from Monday to Friday. Delivery is offered in France, Europe, the United States, Canada, the United Kingdom, Switzerland and the French Overseas Territories (DOM-TOM).

Delivery times are given as an indication and calculated based on the postal code and carrier chosen, when validating the basket. During busy periods, delivery times may be longer.

The delivery costs of the products will be calculated when placing the order and before validation of the order, depending on the place of delivery, the delivery method you have chosen and the quantity of products ordered.

For deliveries outside mainland France, customs duties, import duties or any state taxes that may be payable under the laws of the country where the order is received will be your responsibility and are your sole responsibility. They will be paid directly to the carrier upon delivery.

Bim Bam Bloom delivers to France, Europe, the United States, Canada, the United Kingdom, Switzerland and the French Overseas Territories (DOM-TOM).

For deliveries outside mainland France, customs duties, import duties or any state taxes that may be payable under the laws of the country where the order is received will be your responsibility and are your sole responsibility. They will be paid directly to the carrier upon delivery.

If you encounter a delivery problem, please contact the Bim Bam Bloom team as soon as possible at the following address: hello@bimbambloom.com.

For any package not received within 15 days (from the date your order was shipped), contact the Bim Bam Bloom team as soon as possible by email: hello@bimbambloom.com. After this 15-day period, no exchange or refund request will be accepted.

Also remember to go around your neighbors, contact your concierge. The package is probably in your neighborhood. If it remains untraceable, file a complaint with the carrier and contact us at the same time at hello@bimbambloom.com by communicating the order reference.

Upon receipt of the product, you are required to check the condition of the packaging as well as the condition of the product received and to report to the carrier - or even refuse - any possible damage and/or deterioration noted (anomaly, damaged product, damaged package, missing product, open package, etc.) by issuing reservations to the carrier in writing within three (3) working days.

Within the same period, it is your responsibility to contact us by email at hello@bimbambloom.com, providing us with your order number, a copy of the written reservation and any justification as to the reality of the non-conformities, damage or defects noted (in particular photographs of the package and/or damaged product).

After verification and confirmation of the validity of the reasons for refusal by our services, the lost or damaged product(s) will be replaced, or, in the event of unavailability, you will be reimbursed within fourteen (14) days.

Take advantage! Delivery is free from 80 € of purchase in mainland France.

Once the package is shipped, the tracking number is sent via a confirmation email. A link to the carrier's website allows you to follow all the stages of delivery. Of course, the team remains available at: hello@bimbambloom.com.

Once your order has been validated and paid for on our website, it is no longer possible to modify or cancel it. The order is transmitted instantly to the logistics center which begins preparation, thus allowing orders to be shipped as quickly as possible.

Return policy

As part of exercising your right of withdrawal, you may return the Product(s) to us within fourteen (14) days of delivery to obtain an exchange or refund.

To make a return, you must:

• Send us a request by email hello@bimbambloom.com;
• Choose to have your order refunded or to have a voucher issued for a value corresponding to the product(s) to be returned, valid on the entire website;
• Return the product(s) by post, accompanied by the delivery note and your contact details to the address given in our response email.

To be validly returned, products must be returned in their original packaging, in perfect condition (new, undamaged, unwashed, unworn), accompanied by their labels and any accessories.

In any event, products purchased on second-hand sites or outside our official distribution network cannot be returned, exchanged or refunded.

For returns made outside mainland France, return costs are your responsibility.

In any case, the package travels at your own risk. Thus, in the event of loss of the package by the carrier, we will not proceed with the exchange or refund.

It is your responsibility to provide proof of this return (sending by registered or tracked letter).

Any returned product that does not comply with the above return conditions will be refused by our services. In the event of refusal, the product will be returned to you at your expense and risk.

Make a Return

As part of exercising your right of withdrawal, you may return the product(s) to us within fourteen (14) days of delivery to obtain a purchase voucher or a refund.

• The refund requested following a return will be processed within fourteen (14) days from receipt of the product(s) by our services, except for products excluded from the right of withdrawal;
• The voucher will be sent to you by email to reorder. It is valid for one year.

Refund Period

At Bim Bam Bloom, refunds are made within fourteen (14) days on the initial payment method, from the receipt of the product(s) by our services, except for products excluded from the right of withdrawal. A confirmation email will be sent to you.

An interbank processing time of a few days may apply for bank card payments.

If after 3 weeks your return has still not been processed by our team, contact us at hello@bimbambloom.com.

We accept payments via bank cards (Visa, MasterCard, American Express, Maestro, CB), PayPal, Apple Pay, Google Pay, Facebook Pay or Shop Pay.

Exchange

Exchanges are possible in the form of credit. To do this, you must make a return. Once the package is received by the warehouse, you will receive a voucher to use on our website. Please note that this voucher is valid for one year.

Returns are accepted within fourteen (14) days after delivery of the package. After this period, the return cannot be processed. The detailed return policy is available.

We accept payments via bank cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Facebook Pay and Shop Pay.

Secure Payments

Payments made through Shopify Pay are secured using Transport Layer Security (TLS).

Bim Bam Bloom tends towards the most eco-responsible production method possible, by favoring the choice of environmentally friendly raw materials, in particular by avoiding multi-material components, and by working with industrial partners committed to the same environmental approach.

The cardboard of our packaging is FSC certified. The ink used in the manufacture of our packaging is based on vegetable oil. We do not use plastics to follow our environmental protection approach.

At Bim Bam Bloom , we firmly believe that big changes start at the individual level, whether for the small or the big.

Protecting our planet and limiting our impact on the environment is at the heart of our mission. To achieve this, we favor eco-responsible and sustainable materials, designing products made to last and be passed down among siblings, family and friends.

Bim Bam Bloom prohibits the use of disposable plastic in all its products.

We are committed to using safe and durable materials, because the safety and health of your children are paramount:

• Safety: Our products are made with LFGB certified materials, ensuring the absence of harmful substances such as BPA, phthalates, BPS and BPF.

• Durability: The materials we choose are durable and designed to last, allowing you to use them for a long time, reducing the need for frequent replacements.

• Environmentally friendly: By using reusable and eco-friendly materials, we help reduce our impact on the planet, while providing the best for your children.

All our baby products are made from high-quality LFGB-certified silicone. LFGB (Lebensmittel-, Bedarfsgegenstände- und Futtermittelgesetzbuch) certification ensures that our materials meet strict food safety standards set by German law. This means that our silicone is safe to come into contact with food and, by extension, perfectly safe for use by babies.

At Bim Bam Bloom , we make sure that every Cool Family finds what they are looking for!

We offer a maximum of unisex creations, with just the right balance between girl and boy vibes, so that each member of the Love Gang can express their unique style,

Bim Bam Bloom , the young, stylish and committed brand, is ready to conquer the hearts of parents around the world by removing their mental burden!

Very soon, our products will be available in concept stores and specialist boutiques near you.

We are expanding and we can't wait to see you again! In the meantime, to find out about our current points of sale, write to us at hello@bimbambloom.com.

Ready to rock your store with our colorful and stylish baby accessories for Cool Families?

Join the Bim Bam Bloom adventure! Visit our Distribute Us page to learn more and join the Love Gang.

To contact us, several options are available to you:

• Social networks: Find us on Facebook, Instagram, and TikTok to follow our adventure and chat with us.

• Email: Write to us at hello@bimbambloom.com for any questions.

• Contact Form: Use our online contact form .

We are available Monday to Friday, 10am to 5pm.

Are you an influencer, media or brand and want to collaborate with us and join Bim Bam Bloom's Love Gang?

Write to us at hello@bimbambloom.com